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Shipping Policy

What is the cost of shipping?
Shipping for all orders within India is Free for prepaid orders. For cash on delivery (COD) orders Rs 150/-  is charged. For all international orders from outside India, shipping is charged at actual. It can be estimated by us before or after placing and order with us
How long will it take for the order to reach me?

Each of our product is unique and is hand painted by artisans in our Pune workshop. It takes around 8-10 working days for products to get delivered at your address. We share tracking number with you once the product is dispatched from our workshop.

CUSTOMS AND DUTIES
The customs and duties for international customers will be borne by customer, it can not be estimated by us before or after placing and order with us. Also we can not assure you if the particular order needs to pay or not, its totally not under our control.

What can I do if my order dispatch is delayed?
We will try our best to get your products to you within the estimated delivery times. If the package has not reached you by the expected delivery date, please call us on +91 9099781554 or write to us at support@kalaloom.com and we will try our best to resolve your issues.

My order has been shipped. Can I track it?
For orders in India, once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order
You can track the status of your package 24 hours after your order is dispatched from our warehouse.
If we are unable to fulfil the order in 20 days due to any reasons, it shall be cancelled.

MAILING HOURS

Your orders will only be processed and packed during the operation hours. Our mailing team operates from 10.00am to 5.00pm, Monday - Friday (exclusive of Public Holidays).